This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context.

Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.

Individuals may work with some autonomy or in a team but usually under close supervision

14 units must be selected for this following qualification including: 9 core units and 5 elective units