BSB40307 CERTIFICATE IV IN CUSTOMER CONTACT

This qualification reflects the role of individuals who use well-developed administrative skills and a broad knowledge base in a wide variety of administrative contexts.

They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources.

They may provide leadership and guidance to others with some limited responsibility for the output of others.

13 units must be selected for this following qualification including 2 core units plus 7 administration units plus 4 electives.

BSBCCO402A Gather, collate and record information
BSBCUS401A Coordinate implementation of customer service strategies
BSBLED401A Develop teams and individuals
BSBMGT403A Implement continuous improvement
BSBMGT405A Provide personal leadership
BSBOHS407A Monitor a safe workplace
FNSIORG515B Provide mentoring and coaching within the workplace
BSBHRM402A Recruit, select and induct staff
BSBINN301A Promote innovation in a team environment
BSBMGT401A Show leadership in the workplace
BSBMGT402A Implement operational plan
BSBWOR401A Establish effective workplace relationships
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