BSB20207 CERTIFICATE II IN CUSTOMER CONTACT

This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

10 units must be selected for this following qualification including: 7 core units and 3 elective units

BSBCC0201A Action customer contact
BSBCCO301A Use multiple information systems
BSBCUS301A Deliver and monitor a service to customers.
BSBITU101A Operate a personal computer
BSBOHS201A Participate in OHS processes
BSBIND101A Work effectively in a contact centre environment
BSBWOR201A Manage personal stress in the workplace
BSBCMM201A Communicate in the workplace
BSBWOR203A Work effectively with others
BSBWOR301A Organize personal work priorities and development
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