BSB30207 CERTIFICATE III IN CUSTOMER CONTACT

This qualification reflects the role of individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgment.

They may provide technical advice and support to a team.

12 core units must be selected for the following qualification including: 6 core units and 6 elective units

BSBCCO301A Use multiple information systems
BSBCUS301A Deliver and monitor a service to customers
BSBOHS301B Apply knowledge of OHS legislation in the workplace
BSBPRO401A Develop product knowledge
BSBWOR203A Work effectively with others
BSBWOR301A Organise personal work priorities and development
BSBCCO202A Conduct data collection
BSBCCO303A Conduct a telemarketing campaign
BSBCMM301A Process customer complaints
BSBMGT402A Implement operational plan
BSBPRO301A Recommend products and services
BSBWOR201A Manage personal stress in the workplace
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