Workers in these occupational groups work in residential facilities within defined organisational guidelines and service plans. These workers carry out activities related to the maintenance of an individual’s wellbeing through personal care and/or other activities of living.

These workers may provide services to individuals with complex needs, and/or work with groups of older people.

Work may include training and support to promote independence and community participation. This may be provided as part of activities and programs in a variety of settings including residential and centre-based programs.

These workers report to service managers and co providers. Workers may be required to supervise and/or co-ordinate a limited number of other workers.